Refund policy

Add-Venture Return & Refund Policy (Final Sale + Defects Only)

At Add-Venture, every product is custom printed and made-to-order. Because of this, all sales are final, except in cases where your item arrives defective, misprinted, damaged, or if you receive the wrong item.

We stand behind the quality of our products and will always make it right if something arrives in unacceptable condition.

Defective / Misprinted Items — 14-Day Window

You have 14 days from the date your order is delivered to report an eligible issue.

To receive a replacement or refund, your item must:

  • Have a printing defect, manufacturing defect, damage, or be the incorrect item

  • Be unworn, unused, and in its original condition

  • Include proof of purchase

  • Include photos of the defect (may be requested to speed things up)

To start a return or replacement request, please email:

addventureclassifieds@gmail.com

If your claim is approved, we will provide:

  • A return shipping label (if the item needs to be returned)

  • Instructions for shipping your item

  • A replacement or refund, depending on your preference

Items sent back without prior authorization will not be accepted.

Final Sale Items (No Returns or Exchanges)

Because all Add-Venture products are custom printed for each order, the following items cannot be returned or refunded:

  • Any non-defective items

  • Items ordered in the wrong size

  • Customer decision changes / buyer’s remorse

  • Custom or personalized items

  • Sale or discounted products

  • Gift cards

If it’s not defective, it is final sale.

Damages or Incorrect Orders

Please check your package as soon as it arrives.

If your item is:

  • Damaged

  • Defective

  • Incorrect

Contact us immediately so we can resolve it promptly.

📧 addventureclassifieds@gmail.com

Exchanges

Since all items are printed to order, we do not offer standard exchanges.

If you need a different size or product, the best method is:

  1. Submit a defect claim if applicable,

  2. Or place a new order once your claim has been resolved.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you may be legally entitled to cancel or return your order within 14 days.

However, this cooling-off period does not apply to custom-made or print-on-demand items—which includes all Add-Venture products—unless the item is defective.

Refunds

Once your item is received and inspected, we’ll notify you of approval.

If approved:

  • Refunds are issued to your original payment method

  • Processing typically takes up to 10 business days

  • Your bank or card provider may require additional posting time

If more than 14 business days have passed since your refund was approved, email us at:

addventureclassifieds@gmail.com